Guidepk.info » Entries tagged with "support"
Zong has launched it’s online live chat support
With the website update recently, Zong has launched it’s online live chat support for it’s customers. Zong is aiming it’s current customers to get their issues resolved while efforts will be made to convert potential customers with whatever help they require. Given that call helpline calls are not free and due to prolonged wait time, live web support is going to be a treat for customers. You can connect to Zong’s live web support by simply going to Zong.com.pk and clicking on “Chat/Live Support” button on the website. Live Web Support Features: Zong live support service is free You will get your chat log in email after the chat. You can uncheck this option if you do not want to receive chat log in email. Zong live support gives information details about services, packages, VAS while … Read entire article »
Filed under: Zong
Mobilink’s Contribution for Flood Relief Crosses Rs. 236 Million
Mobilink has committed more than Rs 236 million towards flood relief in addition to contributing thousands of volunteer hours. This to date is one of the largest relief initiatives from the private sector. Besides the distribution of healthy food, hygiene kits and essential items, Mobilink has donated prefabricates sheets worth Rs 140 million to be used as Health Units across Pakistan. The shelters will be used by renowned NGOs including the World Health Organization (WHO) and Thardeep Rural Support Program (TRDP) to establish health units to meet the medical needs of the flood victims across Pakistan. The shelters are made of pre-fabricated sheets making them easy to assemble, transport and store as per requirements. Made of durable material, these shelters will not only be useful during the current relief efforts but are a … Read entire article »
Filed under: Mobilink
Service Center of Samsung Opens in Rawalpindi
Samsung has opened its service center in Rawalpindi for increases customer support and timely after sales services. In the picture, Mr. Roy Chang, Mr. Zeshan Quershi, Mr. Usman Tariq from Samsung Electronics and Mr. Salman Ahmed and Mr. M. Asraf Yousuf from Teletec Enterprises inaugurating the Samsung customer Service with Teletec at Murree Road Rawalpindi. … Read entire article »
Filed under: Samsung
Zong Introduce Online Complaints Managment System
Zong is introduce to register your complaints online by filling a simple form and telling your problem to Zong Complaint Management Portal. Along with helpline, Service Centers and email support. Zong says that customers will be returned calls on resolution of complaints, however, resolution time is not mentioned at the time of complaint registry. System doesn’t give you any complaint number, that’s probably due to a fact that complaint system is being tested as of now. Complaints Managment System is also asking for username and password, which means Zong has plans to register its customers for complaint management portal. So let’s wait to see more on this support system, particularly the login thing, as its necessary to keep away the spam and un-wanted help seekers. … Read entire article »
Filed under: Telecom & ISP
Ufone Introduces Live Online Support for Postpaid customers
Ufone has introduced this Live Online Support option for its postpaid customers initially, which will be available for prepaid consumers too in future (This is something we anticipate and wish too – however, no official words on it yet). For getting support you need to be a Ufone postpaid verified user, otherwise you can’t chat live with the support guys. With verified user I mean, you will have to register your number on Ufone’s website with a username/password, name and CNIC in order to verify your number before getting support. Apparently looks like that this live chat support this is in beta, that’s why not everyone can chat otherwise it could be a good tool to grab non-Ufone users to their network. This is for sure a big step towards customers’ support – … Read entire article »
Filed under: Education Boards & Universities