Tag Archives: customers

PTCL Introduces New Landline Plans with bundles offers

PTCL today launched four new landline packages understanding needs of differents users.

All packages come with with on-net minutes bundles and a monthly charge, however, if opted PTCL won’t be charging any line rent from subscribers.

Basic Budget (For Low end Users)

  • Package charges: of Rs. 249 per month
  • Free minutes : 200 On-Net minutes
  • Line rent: Zero
  • Package type: Opt In
  • Subscription: 1st of next month

Budget Plus (For Low to Medium Users)

  • Package charges: of Rs. 399 per month
  • Free minutes : 400 On-Net minutes
  • Line rent: Zero
  • Package type: Opt In
  • Subscription: 1st of next month

Family Budget (For Medium to High Users)

  • Package charges: of Rs. 699 per month
  • Free minutes : 750 On-Net minutes
  • Line rent: Zero
  • Package type: Opt In
  • Subscription: 1st of next month

Business Budget (For Business / Commercial users)

  • Package charges: of Rs. 1,999 per month
  • Free minutes : 3,000 On-Net minutes
  • Line rent: Zero
  • Package type: Opt In
  • Subscription: 1st of next month
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Ufone Offers Free Calls on Eid for 3 Days!

Like previous Eid, this time also Ufone brings a treat for its customers with a ground breaking offer of Free Calls for 3 whole days on this Eid-ul-Adha.

YES! That’s right, now you can enjoy free calls 24 hours a day without any daily charges.

How to Avail:

All you need to do is to consume Re.1 of balance from your Ufone the day before Eid and on the first two days of Eid.

After which U can enjoy free calls to any Ufone number 24 hours a day on the 4th, 5th and 6th day of Eid. So make as many free calls as you like throughout the 3 days at any time of the day with no daily charges.

To activate Eid Offer simply dial *38#

This offer is available for Postpay customers as well.

Terms & Conditions:

  • One time subscription charges are Rs.5 + Tax
  • Only on-net calls are Free
  • This offer can be subscribed from one day before Eid till the 2nd Day of Eid.
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Zong added Karachi in his Unlimited on net calling offer

After Lahore,Multan, Faisalabad and many other cities, Zong’s unlimited on-net calling offer has reached the city of lights, Karachi. Zong offers two variants of packages for unlimited on-net calls for its customers living in Karachi.

Monthly Karachi Unlimited

Monthly Karachi Unlimited offers Zong customers living in Karachi and selected suburbs unlimited calls to Zong numbers anywhere in the country for an entire month. As an additional bonus, subscribers will also receive unlimited SMS on all networks!

Daily Karachi Unlimited:

With Daily Karachi Unlimited Offer, Zong customers in Karachi and selected suburbs can make unlimited calls to any Zong number nationwide for an entire day.

How to subscribe:

  • Send “khi” to 522 to avail the monthly offer @ Rs. 199 + tax/month.
  • Send “khi7” to 522 to avail the daily offer @ Rs.7+ tax/daily.

Pricing:

  • Monthly Karachi Unlimited: PKR 199+tax
  • Daily Karachi Unlimited: PKR 7+tax

Karachi’s Map

karachi Boundary thumb Zong Offers Unlimited On Net Calls for Karachiites

Terms:

  • This offer covers Karachi city as well as selected suburbs, to check footprint of this offer, click on the above map.
  • Offer can be availed on all packages.
  • Promotion is being launched from 13th October 2010.
  • Monthly and Daily Karachi Unlimited Offers are valid for ON NET calls only. Monthly Karachi Unlimited Offer also offers unlimited offnet/ onnet SMS.
  • In case of Monthly Offer, customer will be automatically subscribed after 30 days, in case of low balance customer will get an SMS. In case of Daily offer, customer will be automatically subscribed next day, in case of low balance customer will get an SMS.
  • Calling Party must be in Karachi while receiving party can be anywhere in Pakistan, but he/she must be part of Zong network
  • This is a limited time offer
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Uth Non Stop Offer Extended for October 14th

Ufone’s Uth Non-Stop Offer, that allowed round the clock free calls to all Ufone numbers after first two minutes is further extended for a month, starting from September 14th, 2010.

This special offer for Uth subscribers was valid till Ramadan 27th, and hence it got expired tonight at 11:59 PM.

However, now Ufone has extended this offer from September 14th, 2010 to October 14th, 2010, without any charges for re-activation.

Ufone is not accepting further subscriptions for this offer for now. Only those subscribers who are already availing this offer will be able to make round the clock free calls to all Ufone numbers from September 14th.

It merits mentioning here that Ufone Uth package allows Rs. 2.99 per hour calls to FnF numbers from 12 AM to 5PM. More details on Ufone Uth package are available here.

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Wateen Allows Access without password to Its Customers’ Account info

Wateen Telecom offering Self Care portal, through it, wateen offering its customers to know their latest account status along with a facility to recharge their accounts, but the heighlited thing is that system login to user information page without asking any password or any system generated user name; instead all customer’s private information is revealed by just submitting random names.

Here on this url: http://58.27.179.144/selfcare simply guess and enter names like: umer, hamza, Aamir, Huma, Nadia,hina etc.

P.S. You don’t need to be a Wateen customer to enjoy personal information of Wateen users;

Below is screen shot of a random customer, interestingly there is a sign out button for a page which never asked for sign-in.

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Service Center of Samsung Opens in Rawalpindi


Samsung has opened its service center in Rawalpindi for increases customer support and timely after sales services.

In the picture, Mr. Roy Chang, Mr. Zeshan Quershi, Mr. Usman Tariq from Samsung Electronics and Mr. Salman Ahmed and Mr. M. Asraf Yousuf from Teletec Enterprises inaugurating the Samsung customer Service with Teletec at Murree Road Rawalpindi.

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Wateen Cards Dlivery at Your Home

In the begging Telecom and Internet industry have no customer suport at the end user door step .But now a days Telecom internet and Broadband companies giving handsome suport to customers not at their officies some of them trying to give suport to customer at door step.
For example Wateen has given its customers this facility by giving them the option to get wateen card for re-charge at the door steps of their homes. And this facility is offered FREE OF CHARGE. You just need to call 111-365-111 for confirmation of this request.

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Ufone Introduces Live Online Support for Postpaid customers

ufone_live_chat
Ufone has introduced this Live Online Support option for its postpaid customers initially, which will be available for prepaid consumers too in future (This is something we anticipate and wish too – however, no official words on it yet).

For getting support you need to be a Ufone postpaid verified user, otherwise you can’t chat live with the support guys. With verified user I mean, you will have to register your number on Ufone’s website with a username/password, name and CNIC in order to verify your number before getting support.

Apparently looks like that this live chat support this is in beta, that’s why not everyone can chat otherwise it could be a good tool to grab non-Ufone users to their network.

This is for sure a big step towards customers’ support – and with time, it will get perfection in it to maximize customers’ satisfaction.

How to Use Live Support

Click “Live Support” button on Ufone’s website
New users will Register, while registered users can Login using their username/password. For Registration system will ask you for your Ufone number, Name, CNIC and password.
In logged-in Area you can update your profile, request for chat and log-off
After requesting for chat, you will be connected to Live Support, for live Chat.
BTW this online support is free for charge!

Things Ufone can improve

Verification of mobile numbers through CNIC is good, but not that secure (Plenty of people around me can have my name, number and CNIC information. They can register my account with this information and start getting critical information about me. Ufone should send a PIN number to cell phone as an SMS to verify account, or otherwise system generated password to my mobile Number (that I can change in future)
I am not sure what vendor Ufone has used to develop this application – but it would be nice if they send me chat log into my email, as a record or for future reference.
Chat application works good, almost on all browsers, but messages see some latency – it needs some more debugging I guess.

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