Tag Archives: Complaints

How to Safe From Cell phone Scams in Pakistan

Scams on Cell phone are on the rise in these days, sometime with juicy lotteries or otherwise with threat calls. Though, it is extremely difficult to have an unregistered SIM these days, so using an illegal SIM without owners’ information is not very easy, but still – fraudulent people find a way to trap innocent people.

You can be tricked by deceivers who use deceptive and fraudulent practices in order to obtain mobile credit from your prepaid/postpaid account – or even worse financial loss. For the purpose, cellular companies have already lowered their upper limit of sharing mobile credit.

You can remain safe by simply confirming any legal prize scheme launched by your operator or registering a complaint instead of replying those numbers.

You can be deceived through any of following practices:

  • Phone call or SMS asking you to call a particular number to win prize:
  • Never respond to any such call or SMS, as it will transfer your prepaid phone amount to another number

  • Phone call or SMS asking you to call or SMS on a particular number to win free minutes:
  • never respond to any such call or SMS as it is not going to get you free minutes, instead your credit will be transferred into another account.

  • Phone call or SMS asking you to transfer your prepaid balance to develop friendship:
  • Beware of any such calls as criminals change their voice or use voice changer to pretend as females to take financial advantages

  • Phonecalls or SMS asking for an amount for SIM registration:
  • Your operator will never ask you for money for SIM registration, therefore never transfer any amount to any number for SIM registration

  • Unknown Messages with Unknown String:
  • Do not reply or press any key to any string of numbers (e.g.8100#92805812233023##) received through SMS. Simply exit or discard it at first instance

  • Prize Money, Car or Plot Winners:
  • If you get a call and person says that you have won a car, 10 million rupees or whatever, never transfer any money to any bank account or through balance share. Be aware of the fact that cellular companies are giving away car prizes, so you better check from your operator for the genuineness of prize before you celebrate it. But in any case, don’t transfer money to anyone. Your operator will never ask you for money in return of a prize

  • You can register your complaint at following numbers:
  • Ufone: Dial 333 from Ufone numbers or 111-333-100 from landline
    Zong: Dial 310 from Zong numbers or 111-222-111 from landline
    Warid: Dial 321 from Warid numbers or 111-111-321 from landline
    Mobilink: Dial 111 from Mobilink numbers or 111-300-300 from landline
    Telenor: Dial 345 from Telenor numbers or 111-345-111 from landline
    PTCL: Dial 1236 and 1218
    World Call: 0800-19111 or 111-111-965
    Telecard: Dial 1223344 from Go numbers
    Wateen: Dial 042-111-365-111
    wi-tribe: UAN: 111-187-423
    In case your complaint is not addressed by your concerned operator, contact PTA’s consumer protection department

    PTA Complaint Resolution Contact details:

    Helpline: 0800-55055
    Fax: 051-2878127
    Email: complaints@pta.gov.pk

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    Zong Introduce Online Complaints Managment System

    Zong is introduce to register your complaints online by filling a simple form and telling your problem to Zong Complaint Management Portal. Along with helpline, Service Centers and email support.

    Zong says that customers will be returned calls on resolution of complaints, however, resolution time is not mentioned at the time of complaint registry.

    System doesn’t give you any complaint number, that’s probably due to a fact that complaint system is being tested as of now.

    Complaints Managment System is also asking for username and password, which means Zong has plans to register its customers for complaint management portal. So let’s wait to see more on this support system, particularly the login thing, as its necessary to keep away the spam and un-wanted help seekers.

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