Gerry’s the official partner of UK Border Agency operates a call centre to answer your questions about the visa application process.

Email enquiries 

If you have any questions or require information on the visa application process in Pakistan, please email Gerry’s, free of charge, using the email addresses below.

Please mark your email queries to the attention of the customer service team.


You can send emails in Urdu and English and you will receive a reply in one of these languages. Gerry’s will aim to respond to your email enquiry within 1 working day.

Telephone enquiries 

For PTCL land lines: 090010411
From UK: 0871-7043005
All mobile providers dial short code: 8865

These are premium rate numbers and you will be charged at the rate of PKR 10 per minute.

Opening hours: Monday – Saturday, 08:00 – 12 midnight
Languages offered: Urdu, English and Pashto

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